![]() ![]() Because of COVID-19’s urgency, what we did in the spring was remote instruction rather than online education. In this situation, faculty, instructors and students all had to switch in a matter of days. Our normal timeline for designing successful online courses is normally four months. Universities overall have done an amazing job it’s not an easy thing to do within a matter of days. ![]() The EvoLLLution (Evo): What are some of the most significant challenges involved with serving students entirely remotely and through virtual channels?Ĭhristina Trombley (CT): What we’ve seen due to the pandemic is the ability to pivot. In this interview, Christina Trombley discusses the shift to the virtual environment, matching students’ expectations in this environment, and delivering the right tools and systems to provide a seamless experience. With a return to classrooms full-time being in the unforeseeable future, having a seamless system in the remote environment is critical to delivering the best experience. Creating a seamless student experience in the virtual realm requires a very high touch, ensuring that students are answered and cared for by human beings rather than heavily automated systems. ![]()
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